Wizard of Words

Nice isn't kind. Nice is why people walk all over you, and the word itself literally means "not knowing." Here are 6 swaps from nice to kind, word for word, so you can stop people-pleasing, stop abandoning yourself,…

Your boss is wrong, and you know it. Most people either swallow it or argue and become "the difficult one." This video teaches you the pronoun rule: where to put you, we, they, them, it and that so…

Never answer a rude question. Say this instead. "So what'd you end up paying for your house?" "When are you two getting married?" Don't answer it. Use the three W's — why, what and which — and make…

Somebody taps a glass and says, "Why don't you say a few words?" Every head turns. Here are the 5 lines that let you speak at any occasion, a holiday party, a wedding, a birthday, even a memorial,…

Coworker throws you under the bus in front of your boss? Don't defend yourself. Here are the exact words to say when someone blames you in a meeting, takes credit for fixing your work, says "we're still waiting…

Your coworker made a mistake, and someone piles on in the meeting. Most people go quiet or join in. Here's the one line that protects her, keeps the focus on fixing the problem, and makes everyone else in…

Someone embarrasses you in front of everyone? Don't defend yourself. Here are the exact words to say when someone makes a joke at your expense, calls out your mistake in a meeting, says "as I already said in…

Micromanaging boss? Don't defend yourself. Here are the exact words to say when your boss checks every email, wants an update three times a day, rewrites your work, or makes you feel like you're on probation. After 30…