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Microsoft 365 services begin to be restored, expert calls it “digital brain death”

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A Microsoft outage that lasted more than 12 hours and crippled communications for businesses and governments around the world, amounted to a “digital brain death”, a cybersecurity analyst said on Friday, warning that heavy reliance on a small number of tech companies had left organizations vulnerable.

Microsoft said server issues were behind the incident that also affected its Copilot AI assistant and that a broader roll-out of software fixes was starting to stabilize the system. It said it was not aware of any malicious activity.

Outlook and Teams are two of the most widely used workplace applications with hundreds of millions of users. The outage prevented people from performing essential functions such as sending emails, managing calendars and hosting virtual meetings.

"It's just been really frustrating and challenging to be able to maintain contact with our colleagues and to be able to effectively participate here. I mean, it's hard enough, when all the tools are working well, but to have like a pretty key communication channel go down and to lose that is not great,” a technical climate change advisor working in Turkey said.

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